You have the right to cancel your order within 14 days of receiving your goods. To return an unwanted item, please email firstname.lastname@example.org within this time. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once our team has acknowledged your return request, you will then have 14 days to return your goods to the address agreed by a member of our team. You should cover the delivery cost for returning unwanted goods. A member of the team can advise on postage methods.
Once the unwanted item is returned and passed inspection, we will issue a refund to the original payment method, less any shipping costs.
Please note, gift cards are non-refundable.
If you have received a faulty item, please email email@example.com and a member of our team will be able to arrange the collection of the item and for a replacement to be sent to you. If we have insufficient stock to exchange the item, or if a refund is preferred, we will arrange for a refund to be made to your original payment method.